Shipping & Returns
Shipping
We ship all domestic orders via UPS Ground or by freight depending on size and weight of the order. You will be provided with tracking info as soon as it ships. For international shipping quotes, please contact us.
Estimated Delivery Times
- Panels: 4-6 weeks
- Turning Blanks: 1-2 weeks
- Knife Scales: 1-2 weeks
- Cutting Boards: 1-2 weeks
- Veneer Sheets: 1-2 weeks
- Clearance Items: 1-2 weeks
Return Policy
We stand behind the quality of our products and will fully replace or provide a refund for all defects brought to our attention within 30 days of receiving your order. Defects include but are not limited to delamination or incorrect color pattern. To begin the return or exchange process, please contact us during normal business hours.
Our manufacturing process aims to maintain the highest rate of consistency. However, wood is an organic material with characteristics that vary from one piece to the next, so here's a list of things that would not be considered defects.
- Color. Each natural wood sheet of veneer absorbs dye a little differently than the next. Although most sheets are identical, there are always some that can appear darker or lighter. This is normal and should be expected. Panels with fully undyed layers or incorrect patterns would be considered defective and replaced.
- Flatness. As with natural wood, panels under 1" thick may have a warp, twist, or bow. If you require extremely flat panels, we suggest using at least 1.25" thickness.
- Thickness. Unless requested, panels are not sanded before shipping. Supplied thickness will always be a minimum of what you ordered and up to 1/8" over.
CLEARANCE ITEMS ARE FINAL SALE - NO RETURNS, REFUNDS, OR EXCHANGES